Hello,

unfortunately, as you are aware, we got problems on hitsniffer at 7th March 2011. Then lost database and only restorable back was from 3rd December 2010.
We had no choice other than using that backup. so if you are a hitsniffer customer after 3rd December 2010, it is likely that system does not allow you to login.

so, What do you do?

Please register again. add your websites and configure your plugin or tracking code with new API Key. Then Email us to get back your license, plus one month free 😉

What we have done on our side to avoid this problem in future?

We have started backup process to different locations. this way we have most recent data in various locations, so we can guarantee that, we will never lose data again.

If you are a member after 7th March 2011, and you cannot login to your hitsniffer account, you can easily get new password to login using Forget My Password button in login page.

Submitted on Friday, March 18th, 2011 at 11:57 am