Hit Sniffer Blog » server-status http://www.hitsniffer.com/blog Advanced real-time visitor tracking and monitoring system Tue, 25 Feb 2014 09:53:51 +0000 en-US hourly 1 Hitsniffer Real Time Website Statistics Server Migration http://www.hitsniffer.com/blog/2011/06/hitsniffer-is-in-a-new-home/ http://www.hitsniffer.com/blog/2011/06/hitsniffer-is-in-a-new-home/#comments Fri, 17 Jun 2011 12:12:06 +0000 http://www.hitsniffer.com/blog/?p=92 We have successfully moved to a new powerful server. Our technical team spent uncountable hours day and night installing, configuring and optimizing the new server for the best possible performance. As with any move of this size it never runs smoothly and no matter how well you plan the migration something always pops up to ruin your day!

The migration is now complete and we have roughly ten times the power that our old servers had.

What are we working on now?

We are configuring a set of language packs so that you will be able to view the site in the language of your choice.
We have a few new features that we are testing and more will be revealed once we iron out any bugs that we may find.
An update for Drupal 7 is being written.

We hope that you continue to use Hitsniffer real time website statistics.

]]> http://www.hitsniffer.com/blog/2011/06/hitsniffer-is-in-a-new-home/feed/ 0 Cannot Login to your hitsniffer account? http://www.hitsniffer.com/blog/2011/03/cannot-login-to-your-hitsniffer-account/ http://www.hitsniffer.com/blog/2011/03/cannot-login-to-your-hitsniffer-account/#comments Fri, 18 Mar 2011 11:57:27 +0000 http://www.hitsniffer.com/blog/?p=43 Hello,

unfortunately, as you are aware, we got problems on hitsniffer at 7th March 2011. Then lost database and only restorable back was from 3rd December 2010.
We had no choice other than using that backup. so if you are a hitsniffer customer after 3rd December 2010, it is likely that system does not allow you to login.

so, What do you do?

Please register again. add your websites and configure your plugin or tracking code with new API Key. Then Email us to get back your license, plus one month free 😉

What we have done on our side to avoid this problem in future?

We have started backup process to different locations. this way we have most recent data in various locations, so we can guarantee that, we will never lose data again.

If you are a member after 7th March 2011, and you cannot login to your hitsniffer account, you can easily get new password to login using Forget My Password button in login page.

]]> http://www.hitsniffer.com/blog/2011/03/cannot-login-to-your-hitsniffer-account/feed/ 0 Database Error http://www.hitsniffer.com/blog/2011/03/database-error/ http://www.hitsniffer.com/blog/2011/03/database-error/#comments Wed, 16 Mar 2011 09:56:31 +0000 http://www.hitsniffer.com/blog/?p=38 We have only just been give the bad news that our database cannot be restored. The Innodb tables have been damaged beyond repair. Our database was being backed up by our hosting company and we are in talks with them to try and find out what has gone so seriously wrong with our backup database. We genuinely believed that our data had been backed up to the hilt.

 

The newest physical backup that we ourselves have is from 3rd December 2010. All user data after this  date has been lost, this includes: stats, user details, subscriptions paid and websites added. We offer our sincerest apologies for this.

 

The good news is that the vast majority of you have faith in us and we have only had three customers cancel the service. If you have not already re-signed up for the service then please do so and we will credit your account with one month free license on top of the license time left remaining on your account as of March 6th 2011.

 

What are we doing to ensure that this can never happen again?

 

We are taking weekly back-ups of our current database ourselves.

 

Daily back-ups will be done via an outside company www.ceejay.net who are based in the UK, if your data is critical then you may wish to have a look at ceejay.net.

 

Once again we apologise for the inconvenience caused.

]]> http://www.hitsniffer.com/blog/2011/03/database-error/feed/ 0 Update Database Recovery http://www.hitsniffer.com/blog/2011/03/update-database-recovery/ http://www.hitsniffer.com/blog/2011/03/update-database-recovery/#comments Mon, 14 Mar 2011 15:42:06 +0000 http://www.hitsniffer.com/blog/?p=35 Hi All,

We will find out tomorrow Tuesday 15th Mrach if the data recovery company can restore our database. We have everything crossed here.

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